DOES IMPLEMENTING ISO 9001 HAVE ANY EFFECTS ON ONE'S COMPANY CULTURE?

 

DOES IMPLEMENTING ISO 9001 HAVE ANY EFFECTS ON ONE'S COMPANY CULTURE?

Corporate culture is the norms, beliefs, attitudes that direct the behavior of people working in an institution. E.g.; quality/occupational objectives, quality/occupational policies, organizational structures, company purposes, mission visions leadership experiences and their knowledge, strategic thinking, ethical norms, to increase customer satisfaction, etc.

 

Changing culture always doesn’t need implementing QMS such as ISO 9001. The organization can change a culture without standardization. Changing culture is not easy for some companies. To ready/open for change depends on current situations and top managers.  Adapting culture should start from the top management and these adapting process should continue to the lowest level employees.

 

Innovation and change are necessary for a culture to form. This leads to a change in behavior. Change takes place step by step. Achieving and maintaining in the targeted corporate culture from the existing corporate culture can only be through a systematic method and perspective.

 

The standard of ISO 9001:2015 mentions the culture. To put it briefly, quality culture comes from the organization context under 4.1 and 4.2 Items. According to 4.1 Item, Note 4: ‘‘Understanding the internal context can be facilitated by considering issues related to values, culture, knowledge, and performance of the organization.’’ According to this, to implement any QMS, the organization should identify its views and published to internal/external stakeholders.

 

Namely, QMS can guide the organization on how to use QMS and the results of the systematic approaches can change their perspective in terms of cultural perspectives.  It is no doubt that having QMS will bring to the organization a lot of positive advantages. For example, Implementing QMS will increase the organization’s brand quality and prestige against the shareholders and customers.

 

Culture comes from the basic. To adapt the corporate culture to the employees, top management must display appropriate behavior first. Only then will spread of and adapt to the entire organization. At this stage, the leadership is essential necessarily via the top management commitment. When a system on corporate culture comes, culture becomes immortal and employees adopt it.